Student Handbook - COMPLAINTS PROCEDURE

Useful Links:

Academic Regulations - Policies

Description:

The Complaints Procedure makes clear the steps which students can take in raising a complaint about the quality of the service provided by the University. Prior to a formal complaint being made the procedure advises the student raise the matter in an informal way, seeking advice from university staff as appropriate regarding how they might best do this. If this stage does not resolve the issue, the complaint can proceed to the formal stages. The aim is to resolve the complaint in as timely a fashion as possible.

Full details are given in the Academic Regulations, accessible via the link above. Alternatively you can access the Academic Regulations via the University’s main website, click on ‘Academic Quality and Standards’ and then ‘Academic Regulations’